The return request must be submitted within a period not exceeding 3 business days from the date of receipt of the request. Requests sent after 3 days from the date of receipt will not be considered.
- Please note that if the customer wishes to return the product without a valid reason, 15% will be deducted from the product's value, and the customer will bear the shipping costs.
- No return fees will apply in the event of defective parts or product differences.
- The returned product must be in the same condition as when it was received, with all accompanying accessories (box, packaging, etc.) and unused. A product that has been used and still has a price tag on it is considered a used product and cannot be returned.
- The returned product must be in the same packaging or wrapping in which it was received.
- In case of replacement, The customer shall bear all shipping and delivery costs., Unless there is a defect on our part.
- Exchange or return within 7 days, and in some cases we may need to delay the process by an additional 3 days.
How can I return or exchange a product?
Contact us via Live chat Submit a request to return the product, and a customer service representative will respond to you.
- The return request will be reviewed by customer service and you will receive a response within one day of submitting the request.
- Three photos of the returned product (front, back, brand) must be attached to the return request.
- Send the product back using the shipping company, and the team will help you and answer any questions.
- Once the returned product has been inspected and approved, the purchase value of the product will be sent to the address and contact details you provided.