The return request must be submitted within no more than 3 business days from the date the order was received. Any request submitted more than 3 days after receipt will not be reviewed.

• Please note that if the customer wishes to return the product without a reasonable cause, 15% of the product's value will be deducted and she will bear the shipping cost.
• There is no return fee in the case of a defect in the item or a discrepancy in the product.

• The product intended for return must be in the same condition as received, with all its accessories (box, packaging, etc.) and unused. A product that has been used, even if it still bears the price tag, is considered used and cannot be returned.
• The product intended for return must be in the same packaging or wrapping in which it was received.
• In the case of an exchange, the customer bears all shipping and delivery costs, unless there is an error on our part.
• The exchange or return is completed within 7 days, and in certain cases we may need to delay the process by an additional 3 days.

How can I return or exchange a product?

Contact us via live chat and submit a return request for the product, and a customer service representative will contact you.

1. The return request will be reviewed by customer service and you will receive a response within one day of submitting the request.
2. Three photos of the product intended for return must be attached to the return request (front, back, brand label).
3. Send the product intended for return via the courier company, and our team will assist you and answer any question.
4. After the returned product's inspection is complete and it is approved, the value of your purchase will be sent to the same address and using the same contact details you used.